# 🆘 Support and Help

> **Quick guide:** Have a bug? → [Bug Report](../../issues/new/choose) | Questions? → [Question](../../issues/new/choose) | New idea? → [Feature Request](../../issues/new/choose)

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## 🎯 Quick Decision Guide

| If you need... | Then... |
|----------------|---------|
| 💬 Question about how to use the SDK | [Create Question](../../issues/new/choose) |
| 🐛 Report an error or bug | [Create Bug Report](../../issues/new/choose) |
| ✨ Propose new feature | [Create Feature Request](../../issues/new/choose) |
| 💳 Problem with your MP account | [Official MP Support - ES ](https://www.mercadopago.com.co/developers/en/support/center)- [Official MP Support - PT ](https://www.mercadopago.com.co/developers/pt/support/center) |
 
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## 📚 Before Creating an Issue

**Search first, ask later:**

1. **[Official Documentation](https://www.mercadopago.com/developers/es/docs)** - Most questions are answered here
2. **[Closed Issues](../../issues?q=is%3Aissue+is%3Aclosed)** - Your problem may be solved
3. **[Open Issues](../../issues?q=is%3Aissue+is%3Aopen)** - Your problem may be already reported
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## 💬 How to Report Issues

### 1. For Questions 💬

**When to use?** Doubts about usage, configuration, or best practices.

**Steps:**

1. Search in [closed questions](../../issues?q=is%3Aissue+is%3Aclosed+label%3Aquestion)
2. [Create new question](../../issues/new/choose)
3. **Include:** SDK version, country, environment, code example.

### 2. For Bugs 🐛

**When to use?** Errors, unexpected behavior and/or crashes.

**Steps:**

1. Verify [latest version](../../releases/latest)
2. Search in [existing bugs](../../issues?q=is%3Aissue+label%3Abug)
3. [Report bug](../../issues/new/choose)
4. **Include:** reproducible steps, logs, environment, SDK version.

### 3. For Features ✨

**When to use?** Propose improvements or new features

**Steps:**

1. Search in [feature requests](../../issues?q=is%3Aissue+label%3Afeature%20request)
2. [Propose feature](../../issues/new/choose)
3. **Explain:** problem it solves, use cases, benefit.

### 4. To Contribute 🤝

**Want to help?** Read [CONTRIBUTING.md](./CONTRIBUTING.md)

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## 🔒 Security

### ⚠️ NEVER Share in Public Issues:

- ❌ Access tokens or production credentials
- ❌ Client IDs / Client Secrets
- ❌ Customer or card data
- ❌ Personally Identifiable Information (PII)

> **⚠️ IMPORTANT:** Issues with real data will be closed and reported immediately.

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## 🌎 Official Mercado Pago SDK Support

### ⚡ GitHub Issues Scope

**GitHub Issues is ONLY for SDK technical support.**

✅ **Use GitHub for:**

- SDK bugs
- Questions about SDK usage
- SDK features
- Code contributions

❌ **DO NOT use GitHub for:**

- Problems with your MP account
- Specific transactions or payments
- Commercial or billing topics
- Homologation/certification
- Account access or credentials
- Webhook configuration in your account

### 🏢 Contact Official MP Support for:

[**🔗 Official Mercado Pago Support - ES**](https://www.mercadopago.com.co/developers/es/support/center)
[**🔗 Official Mercado Pago Support - PT**](https://www.mercadopago.com.co/developers/pt/support/center)

- ✉️ Account problems
- 💳 Transactions and payments
- 🤝 Commercial topics
- 📋 Homologation
- 🔐 Account access
- 🌐 Webhooks in your account
- 📊 Reports and statistics

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## 🔗 Resources and Contacts

### Documentation

- **[Official Documentation](https://www.mercadopago.com/developers/es/docs)** - Complete guides
- **[API Reference](https://www.mercadopago.com/developers/en/reference)** - API reference
- **[SDKs](https://www.mercadopago.com/developers/en/docs/sdks-library/server-side)** - Other SDKs

### Support

- **[GitHub Issues](../../issues/new/choose)** - SDK technical support

### Community channels

- **[Discord](https://discord.gg/96nqqpaycN)** - Community channel
- **[Newsletter](https://www.mercadopago.com/developers/panel/contact)** - Mercado Pago Newsletter
- **[Status Page](https://status.mercadopago.com/)** - Service status

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## 💡 Tips for Getting Quick Help

1. **🔍 Search first** - Saves everyone time
2. **📝 Be specific** - "Error 400 on POST /payments" vs "It doesn't work"
3. **💻 Reproducible code** - Minimal and complete example
4. **📋 Follow templates** - They're designed to help you
5. **🚫 No sensitive data** - Protect your security
6. **🤝 Be respectful** - We're all part of the community

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💙 **Thank you for being part of the Mercado Pago developer community!**